Hours Update: Our Burlington lobby will be closing from noon to 3:00pm and our Essex Junction lobby will be closing at noon on Tuesday July 15th for an all staff meeting. We apologize for any inconvenience.
Starting October 24th, 2021, all consumers with the 802 area code must dial 10-digits to complete all local calls. Users must dial 10-digits (area code + telephone number) or 1+10 digits (1+area code+telephone number depending on dialing plan) for all local calls in Vermont. On and after this date, local calls dialed with only seven-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the seven-digit telephone number.
So, why is this happening? On July 16, 2020, the FCC adopted an Order (FCC 20-100) approving the designation of 988 as the three-digit abbreviated dialing code for the National Suicide Prevention Lifeline, requiring all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline: 1-800-273-8255 (TALK) starting July 16, 2022. The FCC ordered that these area codes must be transitioned to 10-digit (or 1+10-digit) local dialing to ensure everyone is able to reach the National Suicide Prevention Lifeline using the three-digit 988 code.
Are there any other changes? In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete local calls using only seven-digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are:
Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.
What isn’t changing? Your telephone number, including current area code, will not change along with:
Beginning July 16, 2022, dialing “988” will route your call to the National Suicide Prevention Lifeline. Customers should continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until July 16, 2022.
If you have any questions regarding information provided in this notice, please reach out. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline
Soure: NANPA : Transition to 10-digit dialing for 988 (nationalnanpa.com)
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