Hours Alert: Our Essex Junction lobby will close early at 2:30 pm on Thursday, January 22. Our Burlington office will remain open regular hours until 6:00 pm.

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Customer feedback is important to us and we would love to know how your experience has been.

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Our Mission

Our philosophy is simple: Deliver a customer experience that lives up to our name at every level. Our ongoing commitment to excellent service is rooted in our Respect for how you wish to be treated, Integrity to always do what’s right, our Spirit of Service by being reliable, and Accountable for any action or decision.

Our Values

  • It is all about you, the customer
  • To work with our neighborhood to enhance community services and programs
  • To offer our best value always, free of gimmicks and misleading promotions
  • To deliver state of the art technology to all members of our community
  • To be innovative leaders in next generation technologies
See What Others Are Saying:
Gretchen
Very happy with our service. Techs on the phone were very helpful and quick to access. Extremely happy with the service technician, Raymond, who came to our home to get us connected to a faster internet. He was very professional, knowledgeable and went over and beyond for us to help ensure that everything was connected and working properly. He definitely works hard for the customer but also is a great reflection of the company! Thanks so much Raymond!!
Jim
Just had it installed at my home. We love it. It's as fast as advertised, unlike our previous provider. Customer service was very friendly and scheduling was quick. The tech that did the install, Tyler, answered all my questions and gave me some helpful recommendations about how to get the most of the new connection. I'd definitely recommend them.
Patrick
We had Tyler come over and do an internet install for us. He was extremely patient and informative. He gave us recommendations on how to set up the routers and what equipment we needed. Literally had our internet up and working in less than 15 minutes. I cannot speak more highly about his service and attitude. Very happy with Burlington Telecom and would not recommend anyone else selecting an alternative isp.
Kathryn
I am extremely pleased with Burlington Telecom. I work online and work through video meetings meaning I need not only decent download speeds but also decent upload speeds most providers in the US have much faster download speeds than upload speeds meaning despite paying for high speed internet I still had problems with connection issues during high traffic times. Not so with Burlington Telecom. Additionally, Burlington Telecom has amazing customer service. Not only was I am to get an appointment for an installation within 72 hours of contacting them they went above and beyond with the installation. I had a tricky installation as while the apartment I moved into had previously been connected to Burlington Telecom someone had cut the connection and so reinstallation required hunting down the cables and climbing onto the roof. In my previous experience with other companies this has meant the installation did not occur but not with Burlington Telecom. The service technician climbed onto the roof to track down the missing cable and was able to install and kept a pleasant demeanor the whole time. Going way above and beyond saved me and my business time and money in not having to track down the missing cable myself and reschedule the appointment.
Ben
Lovely service, lovely people! Just got off the phone for upgrading from 300mbps to 1 gig, and I must give a shoutout to Cormac. Dude was nice, informative, AND helpful! He gave me a great amount of info about the upgrade. Cormac even went above and beyond, and checked to make sure that the upgrade would be effective with the equipment I have at my address (which it was!)! What's even more amazing is that the price difference between 300mbps and 1 gig is only $5, and that's a FLAT RATE! Can't recommend these guys enough. Way better than Xfinity in every sense of the word!
Sarah
Nicholas at Burlington Telecom was super responsive in helping me get my new office connected quickly, even over a weekend. My service was always quick and reliable. And if I ever had questions, I could get through on the phone really quickly to a person who could help!
Jesse
I've lived all over the country, have had every major provider of broadband out there and I can honestly say this might be the nicest ISP on the planet. The conversation I had with my service rep was downright pleasant. If you're a cord cutter in the area and looking for just internet service they offer the best value. I was able to talk to customer service without going through a overly complex phone system. They arrived EARLY for my site visit, walked me through the whole process and gave me the first appointment available for installation. My only advice would be if you are moving give them a call beforehand. If you're new to the area embrace the buy local mentality. I'm not one to normally leave reviews but if I could give them a 6th star I would. Thank you Alex and Thank you Jen.