Holiday Hours: Our Burlington lobby will be open from 8 AM to 12 PM on 12/24 and 12/31, and closed on 12/25 and 1/1. Our Essex office will be closed the week of 12/22 – 12/26 and on 12/31.

Our Help Desk will be open regular hours throughout the holidays, except on Christmas Day and New Year’s Day. On 12/20 and 12/27, Help Desk hours will be 8 AM to 7 PM.

Need help? Reach us at customerservice@burlingtontelecom.com or 802-540-0007 We’ll get back to you as soon as possible. Happy holidays!

Moving

Our FAQ support is here for helpful answers to your question. If you can’t find the answers you need, please contact us.

When should I let Burlington Telecom know I am moving?

ASAP – Try to pre-plan and notify customer service 30 days before your move. Moving season is very busy.

Do I have to pay for re-installation?

No. Not unless the installation at the new address requires special work.

If I am already a Burlington Telecom customer what is the process for moving?

  1. Call to verify your new address.
  2. If you are renting, please submit the letter of permission from landlord.
  3. Provide customer service with date of move and schedule install appointment.

Additional Resources

Apartments

Budget Rental

U-Haul

BTV Public Works

BTV Electric