Hours Notice: Our Burlington office at 200 Church St will be closed Thursday, October 30 for offsite Customer Service training. Walk-in and phone support for Customer Service will be unavailable. Technical Support will still be available by phone or in person at our Essex Junction office.

On Friday, October 31, the Burlington lobby will be closed to walk-ins due to construction inside the office. Customer Service will be available by phone with our team working remotely.

Our Essex Junction office located at 62 Pearl St will be open both days. Need help? Call Customer Service or Technical Support at 802-540-0007.

Moving

Our FAQ support is here for helpful answers to your question. If you can’t find the answers you need, please contact us.

When should I let Burlington Telecom know I am moving?

ASAP – Try to pre-plan and notify customer service 30 days before your move. Moving season is very busy.

Do I have to pay for re-installation?

No. Not unless the installation at the new address requires special work.

If I am already a Burlington Telecom customer what is the process for moving?

  1. Call to verify your new address.
  2. If you are renting, please submit the letter of permission from landlord.
  3. Provide customer service with date of move and schedule install appointment.

Additional Resources

Apartments

Budget Rental

U-Haul

BTV Public Works

BTV Electric

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