Email FAQs

To create an email account, you will need to contact customer service.

Accessing Web Mail:

• The easiest way is to click the Email icon of the top of the BT webpage.
• Go directly to WebMail

BT supports both POP3 and IMAP protocols for receiving and reading email. To enable a BT email account in the email client of choice you will need the following settings:

Incoming Settings:

• Mail Service: mail.burlingtontelecom.net
• Username: your email address@burlingtontelecom.net
• Password: your email password
• Port: POP3 uses port 995 | IMAP uses 993
• Use SSL: Yes

Outgoing Settings:

• Mail Service: mail.burlingtontelecom.net
• Username: your email address@burlingtontelecom.net
• Password: your email password
• Port: 465
• Use SSL: Yes
• Authentication Type: Password or Normal Password

Contact help desk for troubleshooting and assistance.

1. Click Here
2. Log in with email address and password
3. Click “Change password”
4. Enter in current password
5. Enter new password
6. Enter new password again

Please contact help desk for assistance.

BT is retiring email as of December 31, 2025. Modern email services offer more features, more space, and better security. By focusing on our fiber internet and local support, we can continue providing the great service you count on every day.

Before December 31st, create a new email address and move any messages or contacts you want to keep. Then update any online accounts that use your BT email to log in.

Most customers finish in 30 minutes or less.  You can find self guided instructions here: Email Migration Instructions

We have included some helpful walkthroughs here: Email Migration Instructions. This guidance is based on the publicly available information we have to date. If you have any questions, please reach out to your chosen new email provider for additional support.

You can also reach out to us at (802)540-0007 or email helpdesk@burlingtontelecom.com.