Holiday Hours: Our Burlington lobby will be open from 8 AM to 12 PM on 12/24 and 12/31, and closed on 12/25 and 1/1. Our Essex office will be closed the week of 12/22 – 12/26 and on 12/31.

Our Help Desk will be open regular hours throughout the holidays, except on Christmas Day and New Year’s Day. On 12/20 and 12/27, Help Desk hours will be 8 AM to 7 PM.

Need help? Reach us at customerservice@burlingtontelecom.com or 802-540-0007 We’ll get back to you as soon as possible. Happy holidays!

Special Remote Learning Program

Burlington Telecom is Committed to Supporting Pre K-12 Students in Burlington

Burlington Telecom is happy to partner with Pre K-12 schools in Burlington, providing families without Internet access connectivity to support remote learning.  This program will be available during the school closures associated with the Coronavirus event (Covered Period).
BT will provide to student families free:
  • 25 Mbps, symmetrical Internet access
  • Wi-Fi device
  • Installation
To make this easy for families, this program eliminates the application process for our current discount programs, Edu-Net & Lifeline. Families only need to provide Burlington Telecom with their name, address, contact information and school the child is attending to determine service availability.
To schedule an installation, student families can reach Burlington Telecom by one of the following methods:
  • Directly by phone at 802-540-0007
  • Through the form on this page
  • Given the evolution of the Coronavirus event, offices at 200 Church St and 1127 North Ave will not be accepting walk-ins for the health & well being of all.
This program is available to non-existing Burlington Telecom customers in addresses serviceable by Burlington Telecom. 
At the end of the Covered Period, families can continue to take advantage of the existing discounted programs found at https://www.burlingtontelecom.com/rates then choose Discounted from the drop down menu.