Hours Update: In observance of Independence Day, our lobbies will be closed on Friday, July 4th. Our Help Desk will remain available from 8:00 AM – 4:30 PM and can be reached at 802-540-0007.

Thank you, and have a safe holiday!

Build Progress

Burlington Telecom is Expanding in Malletts Bay
Burlington Telecom’s 100% fiber-optic Internet and phone services will soon be available to residents and businesses in the Malletts Bay area! We are currently working on expanding our network so you’ll see our crew and vehicles out and about. Our local team has been providing state-of-the-art Internet and phone services and connecting communities in Vermont for 20+ years, this of our services as a super highway for data. We are excited to bring these services to Malletts Bay as part of our growing communities which include Burlington, South Burlington, Winooski, Essex Junction, Colchester, and Shelburne. Our industry-leading technology paired with local, superior service and support make us an unmatched local service provider. Check out our Google reviews as our customers tell the story best!
The Construction Process
Building a fiber-optic network is a highly technical and coordinated process that involves several steps over a multi-month schedule. This process includes engineering design, working with local authorities to secure permits, coordinating with private homeowner associations for access, complying with federal and state requirements to mark out underground infrastructure via the Dig Safe program, materials procurement, and construction. Burlington Telecom is fully committed to working as efficiently as possible while ensuring the work is done safely and accurately. Our goal is to keep you informed as we move through the process and get your home connected as soon as possible.
Network construction has been taking place in phases & consists of:
Progress Milestones

Start

Directional Drilling

Directional Drilling is the installation of conduit/fiber underground with minimal surface disturbance. This allows BT to bring fiber into your neighborhood with minimal disruption to the soil in the public right-of-way.

Middle

Communication Vaults

BT will use in-ground/flush mount communication vaults, typically within the public right-of-way. They make it easy to maintain vegetation/grass, blend into the landscape, and less visually intrusive to pedestal style boxes.

Completion

Distribution Boxes

BT will professionally install a small box on the side of your building, typically in the area of existing power and telecommunication equipment, to provide services. A cable will then be installed within the building to a central location for your devices to access the Internet and phone services.
Mallets Bay Progress Updates

Construction FAQ:

To place our fiber-optic cables underground, Federal and State requirements mandate that Dig Safe regulations must be followed. We start the process by notifying Dig Safe and then within 72 hours, any company that has underground infrastructure in the area must, or could face penalties, mark out where their assets lie. Our goal is to be efficient and to leave the area as we found it by filling holes and planting grass seed to restore the ground to its original state when necessary.

For our fiber network to have a dedicated connection to homes, we will place our vaults typically within the public right-of-way and try to place them in strategic locations. Our goal is to blend these into the landscape and not take away from curb appeal.

After the fiber is placed, our engineer test the network to ensure it is performing to our high standards.

The quickest way is to complete the contact information below to start the sign up process. We will schedule an installation to bring our fiber-optic cable from the street/vault to the side of your building.

Good To Know:

Residential Services | Home Internet You Can Count On
BT’s symmetrical fiber Internet is perfect for buffer-free and lag-free working, streaming, gaming, downloading, surfing, video chatting, and everything Internet! It’s super-fast, super-consistent, and super-reliable. The following is our most common levels but we can certainly deliver higher speeds if requested:

    • 2.5 Gigabytes or Gb (that’s 2,500 Megabytes!) Fiber Internet – XXXXX (includes Smart Wi-Fi)
    • 1 Gb Fiber Internet – $73/mo
    • 300 Mb Fiber Internet – $68/mo
    • 150 Mb Fiber Internet – $58/mo
    • Smart Wi-FI Router Add-On – $12/mo
    • Phone Service Options
    • Internet Assistance Program (IAP) – a self-funded program to help qualified applicants stay connected


Looking for more speed, BT’s fiber-optic network can certainly deliver, just speak with a team member. Being a trusted technology partner with our customers, BT believes in providing services you can not only rely on, but use. The vast majority of customers would not benefit from speeds greater than 2.5 Gb, but we also understand some may.

Business Services | Set Your Business up for Success:
Our local business experts work with you to tailor communication solutions that meet your business needs, with speed, options, and services that are scalable to your future growing demands.
Contact our B2B team for pricing & services at 802-540-0009

If you would like to be one of the first BT customers, you can schedule to have your drop installed while vault construction is occurring, allowing for connectivity once we are network ready. You can then be placed on our waitlist while construction is being done or would like to sign up once your address is service ready you can contact our customer service team:

E-Mail Us: customerservice@burlingtontelecom.com
Call Us: 802-540-0007
Fill Out the Contact Us Form Below.
Stop By One Of Our Locations: 200 Church St, Burlington or 62 Pearl ST, Essex Junction

 200 Church St. Burlington, VT
Monday-Friday: 8am – 6pm
Saturday: 8am – 4:30pm
Sunday: Closed

 62 Pearl St. Essex Junction, VT
Monday-Thursday: 8am-12pm 1pm-5pm
Friday: 8am-12pm 1pm-5pm
Saturday & Sunday: Closed

Smarter TV is a smarter way to watch your favorite TV shows and movies (including live TV) by switching from traditional cable to streaming and start saving money. You can take control of the content you want to watch, on the devices you want to use, without being tied down to an outdated cable package. You decide what you want while having Burlington Telecom’s fast fiber internet. Plus, we can help you with every step of the way! From choosing a streaming service, to helping you pick your streaming device, in-person assistance and setup. We are here to help as your trusted technology partner!

Learn More Here: www.burlingtontelecom.com/smarter-tv/

Still have questions? Reach out by filling out the form below:

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