Holiday Hours: Our Burlington lobby will be open from 8 AM to 12 PM on 12/24 and 12/31, and closed on 12/25 and 1/1. Our Essex office will be closed the week of 12/22 – 12/26 and on 12/31.
Our Help Desk will be open regular hours throughout the holidays, except on Christmas Day and New Year’s Day. On 12/20 and 12/27, Help Desk hours will be 8 AM to 7 PM.
Need help? Reach us at customerservice@burlingtontelecom.com or 802-540-0007 We’ll get back to you as soon as possible. Happy holidays!
Ok! You are ready to get started. Whether you sign up for service today or next year you will need a drop run to your home. Please click the button below and complete to drop permission form to ensure you can get service when you are ready. **Not required for apartments and condos.**
Drop PermissionIn a recently sent letter, you may be holding it now, we notified you and your neighbors that BT is now available. In that letter is a limited time offer code that we created just for your neighborhood. The offer code expires 90 days from the date noted on the letter. To take advantage of this offer call 802-540-8000 or click the button below to send us a message.
Contact UsWe are often asked how long does the installation take and what does the process look like. So, let’s take a look at the steps.
In just a few days after receiving permission we visit your home, map out the safest route, and conveniently place the drop. When you decided to order service, we will return to pre-wire, this means installing some critical equipment on the outside of the home.
During a day and time that is convenient for you we schedule a installation appointment with one of our amazing technicians. Often completed in 1-2 hours, we wire the home for it’s new fiber connection, install any equipment, and lastly optimize your WiFi for the best performance.
We don’t want to leave you hanging. So, before we leave you with Burlington’s fastest internet we will make sure that all of your vital devices are connected and good to go! You will even receive a follow up a few days later to make sure everything is working.