Network Maintenance Notice We’ll be performing planned work on 12/5 from 12 am to 6 am as part of the Winooski Main St. Fiber Relocation cut over. Some customers may experience a brief service disruption during this window. If you need help, our team is here at helpdesk@burlingtontelecom.com or 802-540-0007.

Expansion Drop Permission

Burlington Telecom is bringing service to your neighborhood (FINALLY!)

In the next few weeks, you may see our crews on your street installing fiber-optic cable. But the street installation is only part of the build process. The next step is to bring the fiber cables from the street to your residence. This is called a “drop” and we need your permission to do that.

NOW ACCEPTING FORMS FOR:
ARTHUR COURT
BAIRD STREET
HILDRED DRIVE
HILLSIDE TERRACE
RAYMOND PLACE
SALMON RUN/220 RIVERSIDE AVE
SOUTH MEADOW DRIVE
QUEEN CITY PARK ROAD

F.A.Q.

Why should I do this?
Because the telecom services in your neighborhood are “buried” in the ground, rather than on aerial poles, our building season ends when the ground freezes. Completing the drop to your home now means that we’ll be able to install service whenever you’re ready to sign up. This way our fiber will be ready to be brought into your home if you decide to become a BT customer during the winter months. Doing the drop now saves you time and money.

What is a drop?
The drop is bringing the fiber from the street to your home. Disturbance to your property is minimal and will be restored.

If I decide not to allow the drop now, does that mean I’ll never be able to get Burlington Telecom services in the future?
No. You’ll still be able to order services whenever you are ready. However, if it is winter when the ground is frozen, we may have to wait until the ground has thawed to schedule your installation. If it is when the ground is not frozen, the installation may still take up to several days longer than usual to allow our crews time to do the drop work before the cable can be brought into your home.

What makes Burlington Telecom better than other providers?
Please visit www.burlingtontelecom.com/rates to decide what services you might need. When comparing pricing to your current provider, there are a few important things to bear in mind:

  • BT Internet Speeds are “SYMMETRICAL” – that means the Download and Upload speeds are the same. Our competitors only list their download speeds. Their upload speeds are over 90% slower than BT’s.
  • We believe in pricing transparency. We do not engage in gimmicks, promotional pricing or multi-year contracts. You’ll never be forced into taking a service you don’t want to get a better price. There are no added fees. Your prices will never change without notice.
  • Our Customer Service is the best! We’re locally operated. In a recent survey, 92% of our customers were satisfied with their service support. 70% would recommend us to friends or family (Compared to a 36% national average).
  • Speaking of friends and family, if you’d like to save more, consider taking advantage of our Refer-A-Friend Program.

Sounds good! I’d like to have the “drop” done at my address.
Awesome! Just complete the form below or call 802-540-0007 and let our Customer Service Agents know.

Expansion Drop Permission

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  • ACCEPTANCE OF TERMS AND CONDITIONS The typed name above is considered an official signature. By providing your signature above, you acknowledge that you understand and agree to have Burlington Telecom install a fiber drop to your property.
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