Holiday Hours: Our Burlington lobby will be open from 8 AM to 12 PM on 12/24 and 12/31, and closed on 12/25 and 1/1. Our Essex office will be closed the week of 12/22 – 12/26 and on 12/31.

Our Help Desk will be open regular hours throughout the holidays, except on Christmas Day and New Year’s Day. On 12/20 and 12/27, Help Desk hours will be 8 AM to 7 PM.

Need help? Reach us at customerservice@burlingtontelecom.com or 802-540-0007 We’ll get back to you as soon as possible. Happy holidays!

Lifeline | Burlington Only

Lifeline | Burlington Only

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BT Lifeline offers high-speed internet service or basic dial tone to Lifeline eligible Burlington households at a significantly reduced price.

What is the Lifeline Program? Lifeline is a service offered as part of a government assistance program and is available only to eligible consumers that qualify through their participation in the following government programs or through income.

  • SNAP
  • Social Security Income
  • Medicaid
  • Federal Public Housing Assistance
  • Veterans Pension & Survivors Benefits Program

Qualified Lifeline customers will receive a monthly credit of $9.25 for high-speed home internet service and $5.25 for telephone service. Lifeline is limited to one discount per household and the service is non-transferable. *Note: Lifeline is only available in Burlington. Contact us for availability*