Network Maintenance Notice We’ll be performing planned work on 12/5 from 12 am to 6 am as part of the Winooski Main St. Fiber Relocation cut over. Some customers may experience a brief service disruption during this window. If you need help, our team is here at helpdesk@burlingtontelecom.com or 802-540-0007.
Burlington Telecom’s fiber internet and phone services will soon be available as a connectivity option in some areas of Colchester’s Malletts Bay! We are gearing up to start the expansion of our fiber-optic network so you may have already seen our crew and vehicles out and about, or will soon! Our industry-leading technology paired with local, superior service and support make us an unmatched local fiber internet and phone service provider for your home or business. We will be updating this page with regular updates on our progress in Colchester’s Malletts Bay area to keep residents informed every step of the way to superior service and a superior network from Burlington Telecom.
Building a fiber-optic network takes time to plan. This includes network design, working with local municipalities for permits, and marking out the build area for dig safes, marking for utilities (required by state law) and then the construction portion begins. There is much coordination and work that needs to be completed before we can connect your home to Burlington Telecom fiber internet services. The Burlington Telecom team is fully committed to working as efficiently as possible while ensuring the work is done accurately. Our goal is to keep you informed as we move through the process and get your home connected as soon as possible.
Network construction will be taking place in phases & consists of:
Directional Drilling is much less disruptive than open trenching. This allows for BT to set communication vaults and run fiber throughout your neighborhood with minimal disruption to the soil in the public right-of-way per federal law. Points of entry and exit will typically be where vaults are being set.
BT will use in-ground/flush mount communication vaults within the public right-of-way. They are easy and safe to mow and plow over and can be easily blended into the landscape. Our unique design allows for up to 50% less vaults to be placed in most neighborhoods. They are also more esthetically pleasing to the eye in developments and are rated for 22,000 lbs.
The end result when signing up for BT: Clean distribution boxes & penetration points are placed on the side of homes that use BT internet. These boxes will have no loose or hanging wiring and are placed with other utilities to ensure a clean, seamless look. BT’s approach is always to achieve the best result, not the quickest install.
Before construction starts, all public underground utilities (gas, sewer, electrical, and water) must be identified within 72 hours (starting November 1st, 2024 by federal law). Every utility is marked with a different colored flag/paint. After locating them, the fiber-optic cable can be buried in the town right-of-way per federal law (50 feet), avoiding marked utilities.
The colors of the locate flags/paint identify what type of facility is underground:
In order to place our fiber-optic cables within underground neighborhoods, we must install the necessary infrastructure. When you see our construction crews in the area, that means construction has begun. Our crews will be utilizing methods of construction that minimizes impact to the landscape. Our goal is to be efficient and leave the area as we found it by filling the holes and planting grass seed to restore the ground to its original state.
For our fiber network to have a dedicated connection to homes, we will place our vaults within the public right-of-way and try to place them in strategic locations. Our goal is to blend these into the landscape and not take away from curb appeal.
After the fiber is placed and construction is complete our team then tests the connection to ensure it’s performing to our standards
Once construction is completed, you can contact BT (see contact information below) to start the sign up process and schedule an installation which will require the underground fiber-optic cable to be brought from the street/vault to the side of your home. Each end of the fiber is then spliced (“fused”) together from the home, to a vault, for a continuous connection on BT’s network. At this point you are ready for your BT services to be installed via inside installation that we will schedule with you.
Residential Services | Home Internet You Can Count On
BT’s symmetrical fiber internet is perfect for buffer-free and lag-free streaming, gaming, downloading, surfing, video chatting, and everything Internet! It’s super-fast, super-consistent, and super-reliable:
Business Services | Set Your Business up for Success:
Our local business experts work with you to tailor communication solutions that meet your business needs, with speed, options, and services that are scalable to your future growing demands.
Contact our B2B team for pricing & services at 802-540-0009
If you would like to be one of the first BT customers, you can schedule to have your drop installed while vault construction is occurring, allowing for connectivity once we are network ready. You can then be placed on our waitlist while construction is being done (fill out the form at the top of this page) or would like to sign up once your address is service ready you can contact our customer service team:
E-Mail Us: customerservice@burlingtontelecom.com
Call Us: 802-540-0007
Fill Out the Contact Us Form: See top of this page
Stop By One Of Our Locations: 200 Church St, Burlington or 62 Pearl ST, Essex Junction
200 Church St. Burlington, VT
Monday-Friday: 8am – 6pm
Saturday: 8am – 4:30pm
Sunday: Closed
62 Pearl St. Essex Junction, VT
Monday-Thursday: 8am-12pm 1pm-5pm
Friday: 8am-12pm 1pm-5pm
Saturday & Sunday: Closed
Smarter TV is a smarter way to watch your favorite TV shows and movies (including live TV) by switching from traditional cable to streaming and saving money. You are able to take control of the content you want to watch, on the devices you want to use, without being tied down to an outdated cable package. You decide what you want while having Burlington Telecom’s fast fiber internet. Plus, we can help you with every step of the way! From choosing a streaming service, to helping you pick your streaming device, in-person assistance and setup. We are here to help as your trusted technology partner!
Learn More Here: www.burlingtontelecom.com/smarter-tv/