Our FAQ support is here for helpful answers to your question. If you can’t find the answers you need, please contact us.
How do I pay my bill?
BT offers many convenient ways to pay your bill. We accept credit/debit payments over the phone, drop-off payments, checks via mail, online payments, and automatic payments. To pay online visit our Online Bill Pay page. (You will need your account number and a registration code to set up your account for the first time, please give us a call if you don’t have this information). Sick of bills cluttering your mailbox? You can also set up paperless billing after creating an account. Like to pay in person? Cash, checks, and credit cards are accepted at any BT office! Lastly, you can mail us a check to 200 Church Street, just make sure you include your account number on your check.
Can I upgrade and downgrade services when needed?
Give us a call at (802) 540-0007 and a member of our customer service team will be able to help you. That’s right! A real, live, human will answer your call and assist you with your account. Customer service can be reached Monday-Friday 8am-6pm and Saturdays 8am-4:30 pm. If you call us after hours, please be sure to leave a message with our answering service, and someone will reach out to you ASAP.
Can someone who is not on the account still make a payment?
Yes. Anyone can make a payment on the account.
Is there an installation fee?
The installation fee is $65.
Do your prices include taxes and fees?
Our prices do not include taxes or other fees required by law.
What if I have a dispute?
Any objections to billed charges must be reported within forty-five days after receipt of bill. Objections must be filed in person at BT’s office, by telephone, or by mail. There is a full explanation for this in the Subscriber Agreement.
What are your late payment policies?
If the unpaid balance is not paid within 30 days, collection and disconnection procedures will begin. There is a full explanation for this in the Subscriber Agreement.
What should I expect with my first bill?
Your first bill will arrive at you around the first of the month and will be prorated to the day you began service with us. It will also contain any applicable installation charges. Your first bill will most likely be higher than any other you receive from us because it is covering more than just an average 30-day billing period. Every other bill you receive from us will be on a normal 30-day billing cycle from the 21st of the month to the 20th of the following month. Please refer to page three of your bill for a detailed and transparent breakdown of all charges.
Can I make a payment online?
Yes, you can set up automatic payments or make a single payment by credit card.
What are my options for billing?
You can receive a paper bill via U.S. Mail or view your bill online.