Our FAQ support is here for helpful answers to your question. If you can’t find the answers you need, please use the form below.
Can I upgrade and downgrade services when needed?
While in a agreement you always have the ability to upgrade services. In the event that you are looking to downgrade or remove services within your agreement, you would just need to maintain the same monthly recurring total that your contract states. So, if you are looking to cancel a service you would need to then offset that decrease with some other service.
Can someone who is not on the account still make a payment?
Yes. Anyone can make a payment on the account.
Is there an installation fee?
For a single service installation or for bundles under $80/month, the installation fee is $65. For installation of 2 or more services, or for bundles over $80/month, installation is FREE.
Do your prices include taxes and fees?
Our prices do not include taxes or other fees required by law.
What if I have a dispute?
Any objections to billed charges must be reported within forty-five days after receipt of bill. Objections must be filed in person at BT’s office, by telephone, or by mail. There is a full explanation for this in the Subscriber Agreement.
What are your late payment policies?
If the unpaid balance is not paid within 30 days, collection and disconnection procedures will begin. There is a full explanation for this in the Subscriber Agreement.
What should I expect with my first bill?
There will be 3 one time charges on your first bill. An installation charge, a prorated initial charge, and a possible wiring charge.
Can I make a payment online?
Yes, you can set up automatic payments or make a single payment by credit card.
What are my options for billing?
You can receive a paper bill via U.S. Mail or view your bill online.