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From home phone pick up the handset, dial *09, enter your password
followed by the # key.
If you wish to access your voice mail from a remote phone, call your home telephone number,
wait for your recorded voice mail message to begin, press the * key, enter your password
followed by the # key. You are now in your Voice Mail System!
One of three things will happen:
1. If you have new messages, the messages will be identified and played automatically.
2. If you have no new messages, your old or saved messages will play automatically.
(To learn about listening to, saving, and deleting your messages please refer to Lesson 4.)
3. If you have neither new messages nor old messages then you will be directed to the Voice Mail Menu.
At anytime while your messages are playing, if you wish to access the Voice Mail Main Menu
press the * key and you will be redirected to:
Voice Mail Main Menu
• Press 1 Play inbox messages. [see Lesson 4 below]
• Press 2 Play saved messages. [see Lesson 4 below]
• Press 3 Change password. [see Lesson 2 below]
• Press 4 Playback personal greetings. [see Lesson 3 below]
• Press 5 Record personal greetings. [see Lesson 3 below]
• Press * Exit the voice mail system.
When you elect to have Voice Mail you are assigned a password
(typically the last four digits of your telephone number), however we recommend that you change the
password immediately. Don’t forget to write your new password down and store it somewhere in case you forget.
Access your voicemail as in Lesson 1, press the * key to access the main menu, and press 3 to change your password.
Enter your new password by pressing numbers on the keypad, followed by the # key. Enter the password and
# sign again to confirm. A prompt will inform you if you have successfully changed your password.
You can record a different voice mail greeting for each of the conditions that transfer a caller to your voice mailbox.
The "No Answer" Greeting - What you want your callers to hear when no one answers your phone.
The "Do Not Disturb" Greeting - What you want your callers to hear when you have activated the Do Not Disturb
feature. (This only applies if you subscribe to the Do Not Disturb feature)
The "Busy" Greeting - What you want your callers to hear if your phone is in use. (If you do not
record a busy greeting your "No Answer" greeting will play.)
The "Recorded Name" Greeting: when you leave a mailbox message for another person in your Voice Mail system they
will hear your name instead of a mail box extension (this greeting applies only for users with multiple voice mailboxes).
The "Default" greeting can be choosen to replace all your existing greetings. This is the pleasant but
non-personal greeting you hear prior to recording any personal greetings of your own.
To record a personalized greeting, access your voicemail as in Lesson 1, press the * key to access the main
menu, and press 5 and choose the greeting you want to record by pressing the corresponding number key.
Once you’ve made a choice follow the recorded instructions.
• Press 1 to record the "No Answer" greeting.
• Press 2 to record the "Do Not Disturb" greeting.
• Press 3 to record the "Busy" greeting.
• Press 4 to record your "Recorded Name" greeting.
• Press 5 to replace greetings with "Default" greeting.
• Press * to return to the main menu
You may want to listen to your personalized greetings to make sure they are satisfactory. To listen, access your voice mail
as in Lesson 1 and from the main menu press 4 from the main voice mail menu and choose the greeting you want to review by
pressing the corresponding number key.
• Press 1 to play the "No Answer" greeting.
• Press 2 to play the "Do Not Disturb" greeting.
• Press 3 to play the "Busy" greeting.
• Press 4 to play your name.
• Press * to return to the main menu.
You can do a lot more than save, delete, and replay your messages. How about rewind
5 seconds or pause/play or one-touch call-back? Here is a guide to these features:
Rewind message 5 seconds during playback, press 7
Rewind message to beginning during playback, press 77
Skip to next message before or after message plays press 8, and during message playback, press #
Dial back caller who left message during message playback or after, press 3
Replay message after message plays, press 7
Delete message, during and after playback, press 4
Save message during and after playback, press 5
Pause/play message during playback, press 8
Fast-forward message 5 seconds during playback, press 9
Fast-forward to the end of message during playback, press 99
Skip to previous Menu before, during, and after message, press *
(Please Note: If you are listening to the introductory message and you press *, you will exit from voice mail.)
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