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Records messages so you can access them from any touch-tone phone.
From the line with the voice mail, dial *09. Password is last four-digits of
the telephone number. To get to voice mail remotely, call the line with the
voice mail and when the voice mail prompt begins, push the * key. Click here for complete
instructions on setting up your voice mail.
Please call customer service at 540-0007 for information and instructions on this service
While engaged in a telephone call, a special tone alerts you to an incoming call.
To end an existing call and answer a waiting call hang up, then allow the telephone to ring and answer it. To
hold an existing call and answer a waiting call depress receiver button or flash key. To alternate between calls
depress receiver button or flash key. To disconnect calls, hang up.
Allows you to dial your own number and speak with other phones on the same line.
Pick up your handset, dial your own telephone number, listen for a tone, and then hang-up. All phones connected to that number will ring
a distinctive quick double ring. When another extension is picked up, the ring will cease. Immediately pick up your handset
you'll be connected.
Allows you to forward calls to any number at any time.
Dial *72 and listen for second dial tone, then dial number where the calls will be forwarded and listen for
a confirmation tone. To turn off, dial *73. Note: Active call forward variable overides calls going to voice mail.
Allows you to have calls forwarded to a fixed number if your number is busy.
To turn on Call Forwarding Busy dial *90 and listen for confirmation tones followed by a dial tone. Then dial the number where calls will be
forwarded and listen for confirmation tones followed by a dial tone. To turn off Call Forwarding Busy dial *91 and listen for
confirmation tones followed by a dial tone.
If your line is busy or if there is no answer, your calls are forwarded to a fixed number.
You can activate and deactivate the feature but you cannot change the forwarding number without calling Burlington Telecom.
To turn on Call Forwarding Fixed dial *94 and listen for confirmation tones.
To turn off Call Forwarding Fixed the dial *95 and listen for confirmation tones.
Allows you to forward calls to a fixed number when there is no answer.
To turn on Call Forwarding No Answer dial*92 and listen for confirmation tones followed by a dial tone.
Then dial the number where calls will be forwarded and listen for confirmation tones followed by a dial tone.
To turn off Call Forwarding No Answer dial *93 and listen for confirmation tones followed by a dial tone.
Note: You cannot have this feature with voice mail.
This allows you to specify up to 10 numbers that you wish to have forwarded to another telephone number.
Dial *63 or *85 and you will hear an announcement stating that the service is turned on or off.
Upon the first-time use, an announcement will prompt you to enter the number that calls will be
forwarded to, followed by the pound sign (#). An announcement will prompt you to choose from the
following options: Press 3 to turn service on or off; Press # to add an entry (01# adds the last
calling party); Press * to delete an entry; Press 1 to review the list; Press 0 to hear the announcement again
Allows you to set call forwarding features from a remote phone. This feature only works with Call
Forwarding Variable, Call Forwarding Busy, and Call Forwarding No Answer.
To set remote call forwarding:
Dial 540-0123. After tone, dial your 10-digit phone number including the area code. After tone, dial your PIN
followed by the # key. After tone, dial *72. After tone, dial the 10-digit number to which you would like to
forward your calls, including the area code. You will receive a confirmation tone.
To remove remote call forwarding:
Dial 540-0123. After tone, dial your 10-digit phone number including the area code. After tone, dial your PIN
followed by the # key. After tone, dial *73. You will receive a confirmation tone.
Allows you to transfer a call to another number.
To use the Call Transfer service, you have either received or made a call with another party.
Press flash button and you'll receive a dial tone. Dial the number of a second party. The second party
answers. Note: By flashing the subscriber can switch between the two callers, this is called Consultation Hold.
Hang-up and the transfer is complete. The first party and second party stay connected.
Allows a third person to join in a two-party call.
To add a third party to the call, you flash once to place the other party on hold. You will hear a dial tone and then
dial the third party's telephone number. After the call is answered, flash again to establish the Three-Way Calling
connection. The second switch-hook flash must occur after the second called party starts ringing. Otherwise the second call
is disconnected and the initiating party is connected to the original party. After the Three-Way Calling connection has been
established, you can disconnect the last party added by a single switch-hook flash. You can terminate Three-Way Calling
call by disconnecting. If either of the other two parties hangs up while you are in conversation, Three-Way Calling is returned
to a two-party connection between the remaining parties. You may hold one party with privacy exclusion while dialing and talking
with another party and can later include the held party in Three-Way Calling by using a subsequent switch-hook flash that
enables the three-way conversation. Also, the added party may be dropped from the connection by a flash.
Redials a busy number for up to 30 minutes, then rings you back when the call is connecting.
To activate Call Back: After reaching busy number, hang up.
Press *66. If the number is suddenly available, you will be connected. If it's still busy, you will hear another tone.
Hang up. Note: Call Back service remains active for up to 30 minutes unless cancelled before the 30-minute limit elapses.
When the called line and your line are idle, you will hear a special ring. Answer the phone; the called party's line rings.
To deactivate Call Back: Take the phone off-hook and press *86. An announcement plays saying all outstanding Call Back
requests are deactivated.
Allows you to place a call to the number of the last call that was received.
Take the phone off-hook and dial *69. Note: Call Return service will remain active for up to 30 minutes unless
cancelled before the 30-minute limit elapses. The switch plays back the number of the last party to call and you can press
1 to complete the call or hang up. If the last calling number is busy when your recall attempt is made, you'll hear an
announcement - hang up. When both the your line and last calling party's line are idle, you'll hear a special ring.
When you answer the phone, the last calling party's phone rings and, when answered, the call is completed.
Allows you to dial up to 8 frequently-called numbers using a one-digit code.
To assign or change a Speed Dial 8 code:
• Dial the Speed Dial 8 service code *74
• Dial the Speed Dial digits (2-9) followed by the
telephone number you want it to dial to.
• Listen for confirmation tone, hang-up or repeat for
other Speed Dial codes
• To speed dial a number dial the assigned number (2-9)
followed by the # symbol
To listen to your Speed Dial directory, dial *78
Allows you to dial up to 30 frequently-called numbers using a two-digit code.
To assign or change a Speed Dial 30 code:
• Dial the speed dial 30 service code *75
• Dial the Speed Dial digits (20-49) followed by
the telephone number you want it to dial to.
• Listen for confirmation tone, hang-up or repeat
for other Speed Dial codes
• To speed dial a number dial the assigned number (20-49)
followed by the # symbol
To listen to your Speed Dial directory, dial *78
Allows you to create a list of 10 numbers that are prevented from reaching your number.
Dial *80 and listen for special tone. To turn on/off Call Block press 3. To add a number to your Call Block list press #
followed by the number you wish to block, followed by the # again. Repeat to add more numbers. To remove a number from your Call Block list press *
followed by the number you wish to stop blocking, followed by the * again. To listen to the numbers you have blocked dial *80 wait for tone and press 1.
To add the last number which called you to the Call Block list dial *80 wait for tone and press # followed by 01 followed by the # again.
Caller ID Block: Blocks your number on outgoing calls. A similar feature can be used on a per-call-basis
To activate the permanent Caller ID block call 540-0007. To activate the per-call Caller ID Blcok, press *67 and listen for tone, then dial the number. Your
number will be blocked for the next outgoing call.
Allows you to reject calls from people who have Caller ID Block on their telephone
When you activate ACR, callers to your line who are using Caller ID Blocking are routed to an announcement. Your phone will not ring.
The announcement explains that you do not accept calls that employ Caller ID Blocking. The caller can, if they choose, unblock their ID and redial
your number to get through. If you subscribe to this service you press *77 to activate and *87 to deactivate.
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