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Manage My Account
•  Why is my first bill higher than expected? [pdf]
•  View/Pay Bill
•  Billing Q & A
•  Monthly Taxes & Fees
•  Add/Modify My Service - Call 540-0007
•  Relocating? - Call 540-0007
 
E-Mail & Webspace Support
•  To initially set up your email call 540-0007
•  Change Your Password
•  How To Configure Your PC's Mail Reader
•  Read & Send E-Mail via WebMail
•  Setting Up Your Personal Webspace
 
Self-Help Tools
•  NEW: HD/DVR and Video Guide
•  Remote Control Guide
•  Burlington Telecom Users Guide [pdf]
•  Online Help Desk Wiki
•  National Do Not Call Registry
•  Printable Channel Guide [pdf]
•  Home Networking Assistance
•  Viruses, Worms, Spyware, and Firewalls
•  Voice Mail Instructions
•  Telephone Feature Instructions
•  Telephone Troubleshooting
•  Frequently Asked Questions:
    General | Cable TV | Internet | Telephone
•  Forms & Documents
 
Additional Information
•  Inside Wire Maintenance Plans
•  Installation & Other Fees
•  What are your International rates? [pdf]

 
Contacting Us
•  Report Trouble
•  Contact Us Suggestion Box
•  Call Customer Service: 540-0007 (press option #1)
•  Via U.S. Mail:

   Burlington Telecom
   200 Church Steet
   Burlington, Vermont 05401
 
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