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Lower prices is a start
But how about more flexibility, no-more tier jumping just to get HBO, Cinemax, Showtime, Starz, and Encore premium networks?
Burlington Telecom's Television service offers more flexibility than you've ever had. |
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What is IPTV all about?
Learn all about
the revolution in video content distribution and develop an understanding of how Burlington Telecom's
network is constructed to deliver on the promises of tomorrow.
[Clicking on the link above will open up a new window and take you to Wikipedia] |
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If you don’t see your question here, please contact us.
What does the Digital TV requirement mean for you?
The FCC has issued a requirement that beginning on February 17, 2009, all over
the air television stations, such as WCAX and WPTZ, broadcast their signal in a digital format.
This change will impact citizens who watch television by using an antenna. Older television sets will
not be able to receive this digital signal without a digital convertor box. These changes will
have no impact on Burlington Telecom subscribers, only to consumers who watch television by using an antenna.
Will I need a set-top box for each TV?
Our service is all digital IP based. A set top box will be required
for each television you want service to. BT’s set top boxes are much, much smaller than set top boxes currently provided by Comcast.
The program guide and channel info is missing. It was there, but now it’s gone.
There is an easy fix for this issue where you've lost the guide. Locate the small silver box with the
logo "Amino" on the side. Disconnect the power cord from that box. The power cord is located on the back of the box,
directly behind the "Dolby Digital" logo that is on the front. It is located on the end, directly next to the
ethernet cable (which looks like a phone cord). Disconnect the power, wait 10 seconds, then plug the cable back in.
It will take about 6 minutes or so for the box to come back up. In that time, if your TV is on, the screen will be blue and say "Please wait...loading
in progress". After about 6 minutes, you should have cable service back, and your guide should be working.
How come I can’t simply pick and choose the stations I want and not get all the other stuff?
The broadcast networks and other individual stations have a high level of control over how a cable company
packages its programming and through complex contracts they restrict the degree of freedom that a cable provider can provide their subscribers.
Burlington Telecom will use all the flexibility it can to get as close to a la carte service as possible, and that will provide
more choice and flexibility than you currently have. In addition the Federal Communications Commission has recently recommended a la carte
choice for consumers. Stay tuned...
Curently I subscribe to another Cable TV service and sometimes the picture gets broken
up into little blocks as I watch at night. Will this happen with Burlington Telecom service?
This is called tiling. There are many reasons why the picture with digital
cable tv service can "tile". The most common cause is a low signal level into your house. Low signal level is often
due to old or poor coaxial cabling inside or outside your premises. Because BT service is provided via fiber optic cable to your house, we do not
need to compress the video signals that we receive, thus greatly reducing the likelihood of "tiling". If you are experiencing this effect, it is likely due to a cable issue inside. Check your connections for faults.
My cable TV company told me that BT was going to rearrange to channel
line-up and my remote would no longer work. Is this true?
We will be offering a competitive channel lineup. It is inevitable that our lineup will not exactly match Comcast’s channel by channel. Because BT’s service requires a set top box, a new remote control will be provided to work with our box. However, in most cases this remote can be programmed to control your basic television functions. The technician who performs the installation work or one of our customer service representatives can assist you with this.
What is video-on demand?
Video on Demand is a service which allows you to select a program from a menu you would
like to view. Upon selecting the program it will begin playing immediately. You will be able to stop, pause,
fast forward and re-wind just like a VCR. Burlington Telecom will have hundreds of titles available for your pleasure. This service will
be available to every BTV subscriber. Click here for a current listing of movies
Can I get HD or DVR services?
Yes! HD (High Definition Television) and DVR (Digital Video Recorder) services are now available. Call 540-0007 to order.
If you don’t see your question here, please contact us.
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