Customer Support
Account Help
To modify your service: call 540-0007
Pay My Bill | Billing FAQs | Taxes & Fees | Installation & Other Charges
User Manuals & Guides
TV Listings | BT User Guide (PDF) | Universal Remote Control Guide & Control Codes (PDF) | HD/DVR and Video Guide (PDF) | Telephone Feature Descriptions & Instructions (PDF) | Printable Channel Guide (PDFs): 2012 Channel Guide
Email & Webspace Help
For initial email setup: call 540-0007
Changing Your Password | Email Client Configuration | Setting Up Your Personal Webspace
Self-Help Tools
Internet Connection Speed Test | National Do Not Call Registry | Viruses, Worms, Spyware and Firewalls | Telephone Troubleshooting | Protecting Your Telephone Calling Records (FCC facts)
Frequently Asked Questions
Why Burlington Telecom | General: Billing and Installation | Cable TV | Internet | Telephone | Ask Us A Question
Residential Customer Policies & Agreements
Terms & Conditions (Subscriber Agreement, Privacy Policy, Acceptable Use Policy for Internet, Third Party Website Disclaimer) | Wire Maintenance Plan | BT Cable TV Channel Selection Policy (PDF)
For Residential Services:
Landlord's Letter of Permission for Premise Work (PDF) | Letter of Authorization for Telephone (PDF)
Burlington Telecom Net Neutrality Disclosure
Click here to view the Burlington Telecom Broadband Internet Service Disclousure. Last updated 11/14/11
Burlington Telecom IN THE PRESS
CitiBank Lawsuit Q+A: In September, Mayor Kiss issued a document addressing several of the questions regarding the lawsuit filed against BT by CitiBank. Click here to view
Burlington's Response to CitiBank suit: The City's response to the CitiBank suit. Issued 12/22/11.
Click here to view
Press Release + Memo:
Press Release and Memo referenced in the 12/23/11 issue of the Burlington Free Press. Click here to view
Response to P.I. Motion:
The City's response to CitiBank's recent Motion for a Preliminary Injunction. Click here to view
1/17/12 Status Report to the Public Service Board:
BT's most recent status report to the Public Service Board. Click here to view
Residential Sales & Support:
Call: 540-0007
Monday-Friday, 8 AM to 4:30 PM
Window Hours:
Monday-Friday, 8 AM to 5:30 PM
Business Sales & Support:
Call: 540-0009
Monday-Friday, 8 AM to 4:30 PM
Help Desk Hours:
Monday-Saturday, 8 AM to 10 PM
Sunday, 10 AM to 6 PM
Office Fax:
(802) 652-4220
Mailing Address:
200 Church Street
Burlington, VT 05401
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